Three products, one mission: defend your margins.

Lumnia delivers a surgical toolkit for e‑commerce brands: cut shipping waste, expose unprofitable SKUs and turn returns from cost centre to competitive edge. Each module works solo, together they reclaim up to 4% margin straight back into your bottom line.

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1. Carrier Optimisation Engine

Cheapest label? Only if it lands.

Dynamic multi‑carrier routing that factors rate, delivery speed, loss‑risk and even porch‑pirate hotspots per Dutch postcode. Rejects unreliable legs and forces pickup/signature when wardrobing or return fraud risk spikes.

Core features:

• Real‑time rate + reliability table: takes live tariffs and generates on‑time stats from your couriers.
• Risk‑adjusted routing: ML model predicts lost/damaged probability; adds cost of failure into carrier choice.
• Fraud‑aware shipping rules: high‑risk orders auto‑switch to pickup‑only or ID‑verified delivery.

Impact: multi‑carrier optimisation cuts parcel spend ≈15 %; trimming lost shipments by 0.2 % saves ~€290 k on a €50 M store.

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2. Product‑Suite Analytics & Margin Oracle

Know the real cash per SKU—then act.

Dashboard that fuses sales, returns, shipping and fraud data to reveal the true margin of every product. Flags visual/UX issues, bloated inventory and under‑priced winners, then nudges price or purge decisions.

Core features:

• Return‑reason clustering: NLP surfaces size, quality or description faults within 24 h of spike.
• Margin waterfall: base margin plus ship, return, fraud, payment fees—updated daily to see your real margins on SKU level.
• Competitor price scan: scrapes key rivals and suggests +/‑ tweaks that protect conversion.
• Inventory verdict: auto‑tag discontinue/discount or restock recommendations.

Impact: dropping top five loss‑making SKUs often slashes returns 10 % and adds high‑six‑figure profit.

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3. AI Returns Desk

Return requests handled before your agent even blinks.

A Gen‑AI assistant embedded in your returns@ inbox & WhatsApp. Verifies order, applies policy, issues label, or denies/credit—then updates ERP. Escalates only the complex cases.

Core features:

• 24/7 NL‑EN auto‑response: < 30‑second first reply SLA, zero queue at peak season.
• Refund triage: keep‑it refund for low‑value items; hold refund until scan on flagged fraud orders.
• Plug‑and‑play: hooks into Shopify/Magento, Sendcloud and any ERP with REST webhook.
• Escalation pipeline: auto‑creates Zendesk/Jira ticket when human eyes are required.

Impact: automating 70 % of return tickets saves ~€40 k per support FTE and refunds customers three days faster—boosting repeat‑purchase rate.

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Ready to stop bleeding margin?

Deploy one module or the full Lumnia stack and watch the savings compound. Drop us a line and we’ll model your pay‑back in under 48 hours.

Book a margin audit →